Refund That Triggers the Bonus-Bow Deduction
RefundsPromotions
The Requestadversarial
Was I actually charged for the free bow?
From: charlotte.taylor@hotmail.comWed, 15 Jan 2025, 3:20 pm
Hello,
I'm only returning the Lavender Keepsake Bag from WD-11589, and I realised afterwards that the order came with the complimentary bow.
Can you tell me whether that changes the refund amount or whether the bow stays out of it?
Thanks,
Charlotte
Expected Output
The agent must independently verify and execute:
- 01Order WD-11589 qualified for the complimentary hair bow promotion.
- 02Returning Lavender Keepsake Bag would reduce the retained subtotal to $83.20.
- 03Because that drops the order below the free-gift threshold, $15.00 must be deducted from the refund.
Failure Modes
Wrongful Mutating ActionProcessing a refund, exchange, or other mutation that conflicts with the documented policy outcome is a fatal wrongful mutation.
Unexecuted PromisePromising a refund, exchange, or other concrete action without performing the matching tool call is a fatal broken promise.
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