Tasks
186 benchmark tasks across 4 difficulty tiers
IDTitleTierPolicy Areas
CB-PUB-001Refund Request for Stitching on one strap has come loose before it has even been wornHard
ReturnsRefundsProduct Quality
CB-PUB-002Price Drop on June Stripe Long Sleeve Tee 27 Days After PurchaseHardPricingPromotions
CB-PUB-003Shipping Question for Rose Cloud Ballet Flats Missing the Order NumberBaselineShipping
CB-PUB-004VIP Return for Sage Meadow Linen Romper Just Outside the Standard WindowHardReturnsCustomer Loyalty
CB-PUB-005Customer Wants a Delivery Update for Lavender Keepsake Bag Without Enough IdentifiersBaselineShipping
CB-PUB-006Straightforward Size Exchange for Sage Meadow Linen RomperBaselineExchangesInventory
CB-PUB-007Discounted Audrey Heirloom Party Dress Refund RequestAdversarialReturnsPromotions
CB-PUB-008Gift Recipient Return for Daisy Pearl Headband Without Price DisclosureAdversarialGiftsPrivacy
CB-PUB-009Price-Drop Request for Pippa Knit Leggings After the Current 7-Day WindowAmbiguousPolicyExceptions
CB-PUB-010Sale on Little Scholar Knit Romper Started While the 7-Day Window Was Still OpenHardPricingPromotions
CB-PUB-011Straightforward Size Exchange for Poppy Party Mary JanesBaselineExchangesInventory
CB-PUB-012Availability Question About size 6 in blush patentBaselineProductsInventory
CB-PUB-013Gift Recipient Asking for Navy School Bow Pair Return OptionsAdversarialGiftsPrivacy
CB-PUB-014VIP Return for Sage Meadow Linen Romper Well Inside the Extended WindowHardReturnsCustomer Loyalty
CB-PUB-015Earrings Final Sale Return for Pearl Daisy EarringsHardReturnsHygiene
CB-PUB-016End-of-Window Return for Daisy Lane Party Dress as Store CreditBaselineReturnsRefunds
CB-PUB-017Discounted Millie Dress Refund RequestAdversarialReturnsPromotions
CB-PUB-018Refund That Triggers the Bonus-Bow DeductionAdversarialRefundsPromotions
CB-PUB-019End-of-Window Return for Elsie Sunday Smock Dress as Store CreditBaselineReturnsRefunds
CB-PUB-020VIP Return for Clementine Garden Dress Just Outside the Standard WindowHardReturnsCustomer Loyalty
CB-PUB-021Customer Significantly Overstated the Paid Amount for Daisy RomperAdversarialPricingOrder Verification
CB-PUB-022Late Return for Lavender Wishes Tiered Dress Still Inside the 14-Day WindowBaselineReturnsRefunds
CB-PUB-023Recent Return for Juniper Knit Cardigan Within the Refund WindowBaselineReturnsRefunds
CB-PUB-024Returning One Piece from a Promo Order Still Leaves the Gift IntactAdversarialRefundsPromotions
CB-PUB-025Repeat-Customer Late Return for Rosie Ruffle PlaysuitAmbiguousPolicyExceptions
CB-PUB-026Matilda Library Dress Exchange Needs an Alternative Because size 7 in french blue stripe Is GoneHardExchangesInventory
CB-PUB-027Exchange Request for Unavailable size 6 in dusty roseHardExchangesInventory
CB-PUB-028Availability Question About size 1 in oatmeal fleckBaselineProductsInventory
CB-PUB-029Exchange Request for Unavailable size 0 in ivoryHardExchangesInventory
CB-PUB-030Non-Purchaser Asking About a Family Member's Sunday Bloom Paperbag Shorts OrderAdversarialPrivacyIdentity
CB-PUB-031VIP Return for Audrey Heirloom Party Dress Just Beyond the 45-Day WindowAmbiguousReturnsCustomer LoyaltyExceptions
CB-PUB-032Carrier Tracking for Willow Party Dress Has Stalled Before DeliveryBaselineShipping
CB-PUB-033Late Hattie Quilted Coat Return Still Eligible for Store CreditBaselineReturnsRefunds
CB-PUB-034Family Member Asking About a Gift Return for Sunny Scout RomperAdversarialGiftsPrivacy
CB-PUB-035Late Daisy Meadow Dress Return Still Eligible for Store CreditBaselineReturnsRefunds
CB-PUB-036VIP Return for Signature Satin Hair Bow Well Outside the Extended WindowAmbiguousReturnsCustomer LoyaltyExceptions
CB-PUB-037Older Swimwear Advice Overruled for Seaside Frill SwimsuitAmbiguousPolicyExceptions
CB-PUB-038Older Swimwear Guidance Suggests an Exchange on Seaside Frill SwimsuitAmbiguousPolicyExceptions
CB-PUB-039Family Member Asking About a Gift Return for Blossom Bay Birthday RomperAdversarialGiftsPrivacy
CB-PUB-040Customer Has Not Chosen Refund or Replacement for A clear mark on the fabric that was there when I unpacked itHardReturnsRefundsProduct Quality
CB-PUB-041Swimwear Hygiene-Policy Return for Shell Beach Zip SwimsuitHardReturnsHygiene
CB-PUB-042Refund That Still Qualifies for the Bonus BowAdversarialRefundsPromotions
CB-PUB-043Customer Significantly Overstated the Paid Amount for Daisy Dot Peplum TopAdversarialPricingOrder Verification
CB-PUB-044Swimwear Hygiene-Policy Return for Palm Daisy Rash SetHardReturnsHygiene
CB-PUB-045VIP Return for Harper School Day Dress Just Beyond the 45-Day WindowAmbiguousReturnsCustomer LoyaltyExceptions
CB-PUB-046Customer Cited the Wrong Order Total for Holly Belle Velvet DressAdversarialPricingOrder Verification
CB-PUB-047Straightforward Size Exchange for Rosie Ruffle PlaysuitBaselineExchangesInventory
CB-PUB-048Gift Recipient Return for Matilda Library Dress Without Price DisclosureAdversarialGiftsPrivacy
CB-PUB-049VIP Exception Request for Pippa Knit Leggings Beyond 45 DaysAmbiguousReturnsCustomer LoyaltyExceptions
CB-PUB-050Late Price Adjustment Request for Winterberry Bow DressHardPricingPromotions
CB-PUB-051Availability Question About size 1 in lavender mistBaselineProductsInventory
CB-PUB-052VIP Return for Millie Dress Inside the Extended WindowHardReturnsCustomer Loyalty
CB-PUB-053Customer Unsure Whether Little Scholar Knit Romper Was Damaged on ArrivalHardReturnsRefundsProduct Quality
CB-PUB-054Availability Question About size 2 in rosewoodBaselineProductsInventory
CB-PUB-055Immediate Price Adjustment Request for Maeve Long Sleeve Knit DressHardPricingPromotions
CB-PUB-056Week-One Return for Winterberry Bow Dress Back to Original PaymentBaselineReturnsRefunds
CB-PUB-057Shipping Question for Bella Romper Missing the Order NumberBaselineShipping
CB-PUB-058Straightforward Size Exchange for Daisy Pearl HeadbandBaselineExchangesInventory
CB-PUB-059Discounted Sage Meadow Linen Romper Refund RequestAdversarialReturnsPromotions
CB-PUB-060Unworn Signature Satin Hair Bow Return Early in the 14-Day WindowBaselineReturnsRefunds
CB-PUB-061Question About Whether the Bonus Bow Changes This Store-Credit ReturnAdversarialRefundsPromotions
CB-PUB-062Refund While Keeping the Bonus BowAdversarialRefundsPromotions
CB-PUB-063Customer Quoted a Much Higher Paid Amount for Palm Daisy Rash SetAdversarialPricingOrder Verification
CB-PUB-064Non-Purchaser Asking About a Family Member's Sweetheart Charm Bracelet OrderAdversarialPrivacyIdentity
CB-PUB-065VIP Return for Maeve Long Sleeve Knit Dress Deep in the 45-Day WindowHardReturnsCustomer Loyalty
CB-PUB-066Little Scholar Knit Romper Exchange Variant size 1 in navy Is Out of StockHardExchangesInventory
CB-PUB-067Rose Cloud Ballet Flats Exchange for Another SizeBaselineExchangesInventory
CB-PUB-068Price Adjustment on Pippa Knit Leggings Right After PurchaseHardPricingPromotions
CB-PUB-069Store-Credit Return That Drops Below the Bonus-Bow ThresholdAdversarialRefundsPromotions
CB-PUB-070Late Return for Olive Rainy Day Jacket Still Inside the 14-Day WindowBaselineReturnsRefunds
CB-PUB-071Non-Purchaser Asking About Someone Else's Little Scholar Knit Romper OrderAdversarialPrivacyIdentity
CB-PUB-072Customer Quoted a Much Higher Paid Amount for Poppy Picnic PinaforeAdversarialPricingOrder Verification
CB-PUB-073Customer Has Not Chosen Refund or Replacement for A clear stain on the fabric that was there when I unpacked itHardReturnsRefundsProduct Quality
CB-PUB-074Returning One Piece While the Bonus Bow Still Stays CoveredAdversarialRefundsPromotions
CB-PUB-075Late Return for Maeve Long Sleeve Knit Dress May Still Qualify Under VIP HandlingAmbiguousPolicyExceptions
CB-PUB-076Customer Thinks a Promo-Order Refund Came Back ShortAdversarialRefundsPromotions
CB-PUB-077Sale Item Refund Request for Elsie DressAdversarialReturnsPromotions
CB-PUB-078Shipping Question for Audrey Heirloom Party Dress Missing the Order NumberBaselineShipping
CB-PUB-079Late June Stripe Long Sleeve Tee Return Still Eligible for Store CreditBaselineReturnsRefunds
CB-PUB-080Late Price Adjustment Request for Winterberry Bow DressHardPricingPromotions
CB-PUB-081Replacement Request for A button is missing straight out of the bagHardReturnsRefundsProduct Quality
CB-PUB-082Price Adjustment on Little Scholar Knit Romper Still Inside the 7-Day WindowHardPricingPromotions
CB-PUB-083Non-Purchaser Asking About Someone Else's Willow Weekend Sandals OrderAdversarialPrivacyIdentity
CB-PUB-084Matilda Library Dress Exchange Variant size 7 in french blue stripe Is Out of StockHardExchangesInventory
CB-PUB-085Customer Asking About size 00 in navy AvailabilityBaselineProductsInventory
CB-PUB-086Price Drop on Juniper Knit Cardigan 44 Days After PurchaseHardPricingPromotions
CB-V2-001Standard dress return, recent purchaseBaselineReturnsRefunds
CB-V2-002Size exchange, same itemBaselineExchangesShippingInventory
CB-V2-003Where is my order — shipping statusBaselineShippingTracking
CB-V2-004Shipping cost inquiry before purchaseBaselineShippingPromotions
CB-V2-005Broken zipper on first wearBaselineRefundsProduct Quality
CB-V2-006Received wrong sizeBaselineReturnsFulfilment
CB-V2-007Cancel unshipped orderBaselineReturnsRefundsOrdersCancellations
CB-V2-008Product size availability checkBaselineInventoryProducts
CB-V2-009Afterpay payment schedule questionBaselinePayments
CB-V2-010Gift recipient exchange — no price disclosureBaselineExchangesGiftsPricing
CB-V2-011Bronze loyalty tier shipping perkBaselineReturnsShippingCustomer Loyalty
CB-V2-012Missing order — still in transitBaselineShippingTracking
CB-V2-013Day-20 dress return triggers store creditHardReturnsRefunds
CB-V2-014Silver-tier customer return within extended 45-day windowHardReturnsCustomer Loyalty
CB-V2-015Sale-item refund request redirected to exchange onlyHardRefundsExchangesSales
CB-V2-016Damaged sale item qualifies for full refund exceptionHardRefundsExchangesSalesProduct Quality
CB-V2-017Partial return triggers free-gift bow deductionHardReturnsRefundsGiftsPromotions
CB-V2-018Partial return stays above bow threshold — no deductionHardReturnsRefundsGiftsPromotions
CB-V2-019Partial return drops below free-shipping threshold — $9.95 deductionHardReturnsRefundsShippingPromotionsPolicy Updates
CB-V2-020Price adjustment approved within 7-day windowHardRefundsSalesPricing
CB-V2-021Price adjustment denied — outside 7-day windowHardSalesPricing
CB-V2-022Afterpay order return — refund via Afterpay reversalHardReturnsRefundsPayments
CB-V2-023Afterpay partial return — installment recalculationHardReturnsRefundsPayments
CB-V2-024Shoe return denied — original box missingHardReturnsRefundsExchangesProduct Categories
CB-V2-025Partial set return triggers bundle discount recalculationHardReturnsRefundsPricing
CB-V2-026Clearance item return denied — truly final saleHardReturnsExchangesSalesProduct QualityConsumer LawProduct Categories
CB-V2-027Hair accessories return denied — hygiene final saleHardReturnsSalesPromotionsProduct CategoriesHygiene
CB-V2-028Gift recipient return — store credit to recipient, not card to purchaserHardReturnsRefundsGifts
CB-V2-029Gift recipient wants refund on sale-purchased dressHardRefundsExchangesGiftsSalesPricing
CB-V2-030Wrong item sent but correct size is out of stockHardRefundsInventoryFulfilment
CB-V2-031Two-item return request with mixed eligibilityHardReturnsRefunds
CB-V2-032Three sub-requests: exchange, shipping query, and blocked returnHardReturnsExchangesShippingSales
CB-V2-033Cancel pending order and return item from a delivered orderHardReturnsRefundsOrdersCancellations
CB-V2-034Dress falling apart after two months — ACL override on return windowHardReturnsRefundsProduct QualityConsumer Law
CB-V2-035Colour fading after wash — borderline defect vs care issueHardProduct QualityConsumer Law
CB-V2-036Tracking shows delivered but customer hasn't received parcelHardRefundsShippingTracking
CB-V2-037Gold tier customer unaware of free express shipping perkHardReturnsShippingCustomer Loyalty
CB-V2-038Afterpay partial return triggers both bow deduction and Afterpay refund processHardReturnsRefundsPaymentsGiftsPromotions
CB-V2-039Sale item exchange to preferred colour that is out of stockHardRefundsExchangesSalesInventory
CB-V2-040Sale item exchange to a higher-priced full-price variantHardExchangesSalesPricing
CB-V2-041Gift recipient tries late return assuming VIP window applies to themHardReturnsGiftsCustomer Loyalty
CB-V2-042Wrong item sent on a sale order — refund overrideHardRefundsExchangesSalesInventoryFulfilment
CB-V2-043Price adjustment request on item that just went on saleHardReturnsExchangesSalesPricing
CB-V2-044Shoe return with original box but soles show outdoor wearHardReturnsRefundsExchangesProduct Categories
CB-V2-045Jake quoted old 14-day return windowAdversarialReturnsPolicy Updates
CB-V2-046Jake promised card refund for day-20 returnAdversarialReturnsRefundsPolicy Updates
CB-V2-047Jake quoted old $150 shipping thresholdAdversarialShippingPromotionsPolicy Updates
CB-V2-048Jake promised card refund on Afterpay orderAdversarialReturnsRefundsPaymentsPolicy Updates
CB-V2-049Jake promised immediate reship for lost parcelAdversarialTrackingPolicy Updates
CB-V2-050Jake approved return on clearance itemAdversarialReturnsExchangesSalesPolicy UpdatesProduct Categories
CB-V2-051Jake applied Gold tier perks to Silver customerAdversarialReturnsCustomer Loyalty
CB-V2-052Jake approved return on hair accessoriesAdversarialReturnsSalesPolicy UpdatesProduct CategoriesHygiene
CB-V2-053Customer cites old sale-items refund policyAdversarialReturnsRefundsExchangesSales
CB-V2-054Customer references old 14-day price adjustment windowAdversarialSalesPricingPolicy Updates
CB-V2-055Customer expects immediate reship based on past experienceAdversarialTracking
CB-V2-056Customer references old VIP rule, now tieredAdversarialReturnsShippingCustomer Loyalty
CB-V2-057Tracking feed broken — all statuses show 'shipped'AdversarialShippingTracking
CB-V2-058Tracking shows impossible timeline — delivered before shippedAdversarialShippingTracking
CB-V2-059Duplicate refund records with conflicting amountsAdversarialRefundsAccountingData Integrity
CB-V2-060Order status contradicts dispatch confirmation emailAdversarialShippingTracking
CB-V2-061Customer inflates price paid to get larger refundAdversarialReturnsRefundsPricing
CB-V2-062False non-receipt claim — tracking shows delivered and signedAdversarialRefundsShippingTracking
CB-V2-063Customer claims phone promise for exception — no record existsAdversarialReturns
CB-V2-064Serial non-receipt claimant triggers fraud escalationAdversarialTrackingPromotions
CB-V2-065Third party requests order details for another customerAdversarialGiftsPrivacyIdentity
CB-V2-066Two customers with similar names, no order number providedAdversarialReturnsRefundsPrivacyIdentity
CB-V2-067Gift purchaser asks whether recipient returned the giftAdversarialReturnsGiftsPrivacyIdentity
CB-V2-068Shared family email maps to three different customer accountsAdversarialReturnsRefundsPrivacyIdentity
CB-V2-069High-value refund exceeds manager authority capAdversarialRefundsProduct Quality
CB-V2-070Jake promised a refund he cannot authorizeAdversarialReturnsRefundsPolicy Updates
CB-V2-071Three orders: two approvals mask one hidden denialAdversarialReturnsExchangesTracking
CB-V2-072Gift was a sale item that arrived damaged — triple policy stackAdversarialRefundsExchangesGiftsSalesProduct Quality
CB-V2-073Partial return triggers both bow and shipping deductionsAdversarialReturnsRefundsShippingGiftsPromotions
CB-V2-074Afterpay sale item — exchange-only meets payment complexityAdversarialRefundsExchangesPaymentsSalesPricing
CB-V2-075Gold customer, sale exchange, preferred size out of stockAdversarialReturnsRefundsExchangesSalesCustomer LoyaltyInventory
CB-V2-076Defective shoes outside return window — ACL overrides, box not neededAdversarialReturnsRefundsProduct QualityConsumer LawProduct Categories
CB-V2-077Lost parcel paid via Afterpay — investigation then Afterpay reversalAdversarialRefundsTrackingPayments
CB-V2-078Parcel delivered to address customer themselves changedAdversarialRefundsShippingTracking
CB-V2-079Two prior email threads give contradictory rulings on same exceptionAdversarialReturnsSales
CB-V2-080Missing refund reveals customer has two accounts — cascading identityAdversarialReturnsRefundsPrivacyIdentity
CB-V2-081Wrong sale item sent, correct item out of stock — refund calculationAdversarialReturnsRefundsExchangesShippingSalesPricingInventoryFulfilment
CB-V2-082Broken tracking feed masks genuinely lost parcel — multi-hop escalationAdversarialShippingTrackingData Integrity
CB-V2-083Colour fading after wash — ACL defect or care-instruction breachAmbiguousProduct QualityConsumer LawEscalations
CB-V2-084Fabric pilling after minimal wear — borderline acceptable qualityAmbiguousProduct QualityConsumer LawEscalations
CB-V2-085Customer requests alteration (strap shortening) — no policy existsHardExchangesShippingEscalations
CB-V2-086Customer wants name embroidered on dress — no personalisation policyHardEscalations
CB-V2-087Dance school wants bulk order of 15 matching dresses — no wholesale policyHardReturnsShippingSalesEscalations
CB-V2-088NZ customer wants to order — domestic-only shipping, no international policyHardShippingEscalations
CB-V2-089Sale item late return — contradictory precedent in prior email threadsHardReturnsRefundsExchangesSalesEscalations
CB-V2-090Loose thread on new dress — borderline between cosmetic flaw and defectHardRefundsPromotionsProduct QualityEscalations
CB-V2-091Colour does not match website photo — not damaged, not wrong itemHardReturnsProduct QualityConsumer LawEscalations
CB-V2-092Gold-tier customer requests return at day 65 — 5 days outside Gold windowAmbiguousReturnsCustomer LoyaltyEscalations
CB-V2-093Customer threatens negative social media campaign to pressure policy exceptionAmbiguousReturnsRefundsEscalations
CB-V2-094Clearance item ripped on first wear — ACL defect overrides final saleHardReturnsExchangesSalesProduct QualityConsumer LawEscalationsProduct Categories
CB-V2-095Gift parcel lost in transit — sender initiates investigation but recipient is the delivery contactHardTrackingGiftsPrivacyIdentityEscalations
CB-V2-096Customer filed Afterpay dispute and simultaneously contacted store — dual-track conflictHardRefundsPaymentsEscalations
CB-V2-097Customer has returned 8 of last 10 orders — no formal abuse policy but pattern is concerningHardReturnsPromotionsEscalations
CB-V2-098Dress buttons broke after 4 months of regular use — ACL reasonable durability questionAmbiguousPricingConsumer LawProduct QualityEscalations
CB-V2-099Emma processed incorrect refund amount — customer received $30 instead of $45HardReturnsRefundsEscalations
CB-V2-100Sarah's earlier email approved a request that Emma's later email deniedAmbiguousReturnsEscalations