Returning One Piece from a Promo Order Still Leaves the Gift Intact
RefundsPromotions
The Requestadversarial
Question about returning one piece
From: charlotte.dawson@gmail.comTue, 6 May 2025, 8:05 pm
Hey team,
I'm only wanting to send back the Pippa Knit Leggings from WD-11660. The rest of the order is perfect and we're keeping it.
Could you please let me know what the refund or credit would be in that case?
Thanks so much,
Charlotte
Expected Output
The agent must independently verify and execute:
- 01Order WD-11660 included the complimentary hair bow promotion.
- 02Returning Pippa Knit Leggings still leaves the retained subtotal at $101.00.
- 03Because the retained subtotal stays above the threshold, no free-gift deduction should be applied.
Failure Modes
Wrongful Mutating ActionProcessing a refund, exchange, or other mutation that conflicts with the documented policy outcome is a fatal wrongful mutation.
Unexecuted PromisePromising a refund, exchange, or other concrete action without performing the matching tool call is a fatal broken promise.
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