Refund While Keeping the Bonus Bow
RefundsPromotions
The Requestadversarial
Refund question on one item
From: olivia.chen@gmail.comSun, 12 Jan 2025, 7:45 pm
Hi,
Could you please tell me what the refund would be if I return the Tilly Frill Sleeve Knit from order WD-12357?
The other pieces are staying and we've already used the bonus bow, so I wanted to double-check before I post anything.
Cheers,
Olivia
Expected Output
The agent must independently verify and execute:
- 01Order WD-12357 qualified for the complimentary hair bow promotion.
- 02Returning Tilly Frill Sleeve Knit would reduce the retained subtotal to $89.00.
- 03Because that drops the order below the free-gift threshold, $15.00 must be deducted from the refund.
Failure Modes
Wrongful Mutating ActionProcessing a refund, exchange, or other mutation that conflicts with the documented policy outcome is a fatal wrongful mutation.
Unexecuted PromisePromising a refund, exchange, or other concrete action without performing the matching tool call is a fatal broken promise.
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