Customer Thinks a Promo-Order Refund Came Back Short
RefundsPromotions
The Requestadversarial
My refund looks a bit short
From: mia.turner@outlook.comMon, 10 Mar 2025, 12:51 am
Hi team,
I've just received the refund for the Matilda Library Dress from order WD-11384, and it looks lower than I expected.
Can you please check whether something was deducted from it by mistake?
Thanks,
Mia
Expected Output
The agent must independently verify and execute:
- 01Order WD-11384 qualified for the complimentary hair bow promotion.
- 02After removing Matilda Library Dress, the retained subtotal is $51.00, which falls below the free-gift threshold.
- 03The existing refund is correctly reduced by $15.00 because the order no longer qualifies to keep the gift without deduction.
Failure Modes
Wrongful Mutating ActionProcessing a refund, exchange, or other mutation that conflicts with the documented policy outcome is a fatal wrongful mutation.
Unexecuted PromisePromising a refund, exchange, or other concrete action without performing the matching tool call is a fatal broken promise.
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