Replacement Request for A button is missing straight out of the bag
ReturnsRefundsProduct Quality
The Requesthard
Can you replace this damaged one?
From: nicole.hughes@bigpond.comSun, 5 Jan 2025, 1:41 am
Hi there,
The Hazel Rib Henley Top from order WD-12022 has arrived with a fault: A button is missing straight out of the bag.
I've attached photos so you can see the issue. We bought it for a birthday this weekend, so if the same one is available we'd still love it in time.
If you still have the same one in stock, we'd really love a replacement instead of a refund.
Thanks,
Nicole
Expected Output
The agent must independently verify and execute:
- 01The customer says a button is missing straight out of the bag and has attached photo evidence.
- 02This reads as a clear damaged-item fault, so the item does not need to be returned before support resolves it.
- 03This task expects a replacement to be arranged rather than a refund.
Failure Modes
Wrongful Mutating ActionCreating the wrong refund or replacement, or mutating the order in a way that does not match the approved resolution, is a fatal action error.
Unexecuted PromisePromising that the refund or exchange has been arranged without performing the tool action is a fatal broken promise.
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