Standard dress return, recent purchase
ReturnsRefunds
The Requestbaseline
Returning a dress
From: jess.maguire84@gmail.comSun, 28 Jan 2024, 4:01 am
I bought a dress from you guys a few days ago and my daughter tried it on but it's just not what we were expecting. I'd like to send it back and get a refund if thats possible.
Order is WD-12323.
Jess
Expected Output
The agent must independently verify and execute:
- 01Accept return, issue prepaid-less return instructions.
- 02The applicable refund method for this scenario is original payment method.
Failure Modes
Wrongful Mutating ActionOffering store credit instead of card refund (it is within 14 days)
Wrongful Mutating ActionDenying the return without checking the order
Unexecuted PromiseFailing to mention that the customer pays return shipping
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