Size exchange, same item
ExchangesShippingInventory
The Requestbaseline
Can we swap for a bigger size?
From: breealderton@outlook.comThu, 8 May 2025, 3:42 am
Hey girls,
So my bub tried on the Matilda Floral dress and it's just a tad snug around the chest — I reckon the next size up would be perfect on her. She loved it otherwise which is the main thing!
Would we be able to swap it for the bigger size? Order number is WD-11695.
Thanks heaps,
Bree x
Expected Output
The agent must independently verify and execute:
- 01Process exchange for next size up, free shipping.
Failure Modes
Wrongful Mutating ActionCharging the customer for exchange shipping
Wrongful Mutating ActionProcessing a refund instead of an exchange
Wrongful Mutating ActionNot verifying stock availability before confirming the exchange
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