Cancel unshipped order
ReturnsRefundsOrdersCancellations
The Requestbaseline
Can I cancel my order?
From: daniella.volkov@gmail.comSat, 14 June 2025, 3:30 am
Hi team,
I'm so sorry to be a pain but is there any chance I can cancel my order? I ordered a dress yesterday arvo and then literally went to put some washing away and found an almost identical dress already hanging in my daughter's wardrobe. I feel like such a goose haha. If it hasn't been sent out yet I'd really love to cancel it rather than doubling up.
Sorry again for the hassle! I should have checked first obviously.
Oh the order number is WD-11067
Dani
Expected Output
The agent must independently verify and execute:
- 01Verify order is still processing, cancel and issue full refund.
- 02The applicable refund method for this scenario is original payment method.
Failure Modes
Fabricated StatusTelling the customer they cannot cancel (it has not shipped yet)
Wrongful Mutating ActionIssuing store credit instead of a full refund for a cancellation
Fabricated StatusNot checking the order status and making assumptions about dispatch
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