Missing order — still in transit
ShippingTracking
The Requestbaseline
Has my order been lost?
From: priyanaidoo.home@gmail.comWed, 13 Nov 2024, 1:06 am
Hi, sorry to bother you —
I ordered the Chloe Linen Dress in sage green a couple of weeks ago now and it still hasn't turned up. I'm sure you're really busy but I'm just starting to worry it might have gotten lost somewhere along the way.
My order number was WD-12647... something something — I can't find the full email with the confirmation, sorry. I think it was around the 12th of August that I ordered.
Apologies again for the bother, I'm sure it's fine but just wanted to check.
Priya
Expected Output
The agent must independently verify and execute:
- 01Check tracking, confirm parcel is delayed but still in transit, provide updated estimate.
Failure Modes
Wrongful Mutating ActionImmediately offering a reship or refund when the parcel is still in transit
Fabricated StatusStarting the formal lost-parcel investigation when tracking shows movement
Fabricated StatusNot checking tracking and making assumptions
Wrongful Mutating ActionTelling the customer to contact Australia Post themselves
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