Day-20 dress return triggers store credit
ReturnsRefunds
The Requesthard
returning a dress
From: tegan.harwood88@gmail.comMon, 17 Feb 2025, 11:42 pm
Hi there,
I bought a dress for my daughter's birthday party a little while back but we ended up going with a different outfit on the day. It still has the tags on and hasn't been worn at all.
Would I be able to send it back for a refund? My name is Tegan Harwood — hopefully you can pull up the order from my email.
Thanks,
Tegan
Expected Output
The agent must independently verify and execute:
- 01Approve return; issue refund as store credit.
- 02The applicable refund method for this scenario is store credit.
- 03The refund amount or pricing treatment should be Full item price (less any applicable deductions).
Failure Modes
Wrongful Mutating ActionIssuing refund to original payment method (card) instead of store credit
Wrongful Mutating ActionDenying the return entirely because it is past 14 days
Wrongful Mutating ActionFailing to check delivery date and assuming card refund
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