Silver-tier customer return within extended 45-day window

ReturnsCustomer Loyalty

The Requesthard

Late return - really hoping you can help

From: hannah.wright@hotmail.comTue, 15 Apr 2025, 8:05 am

Hi Wattle & Daisy team, I'm so sorry about this — I know it's been a little while but I'm really hoping there's something you can do. I ordered a romper for my toddler (order #WD-11938) and then we ended up going to Perth to visit my mum and the rest of the family for most of the month. I only just got home and finally tried it on my daughter and it doesn't fit at all 😩 She's gone up a size since I ordered it. I completely understand if it's too late but I figured it was worth asking. The romper hasn't been worn — she literally just tried it on in the hallway and we could tell straight away it was too small. Is there any way I can still return it? I'd really appreciate anything you can do. Thanks so much, Hannah

Expected Output

The agent must independently verify and execute:

01Approve return under Silver tier extended window; issue store credit (day 38 is past 14-day card refund cutoff).
02The applicable refund method for this scenario is store credit.
03The refund amount or pricing treatment should be Full item price.

Failure Modes

Wrongful Mutating ActionDenying the return because it is outside the standard 30-day window

Wrongful Mutating ActionFailing to check the customer's loyalty tier

Wrongful Mutating ActionApplying Gold tier perks (60-day window) instead of Silver

Wrongful Mutating ActionIssuing a card refund instead of store credit

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