Partial return triggers free-gift bow deduction
ReturnsRefundsGiftsPromotions
The Requesthard
Return from order WD-11798
From: jess.whitaker@bigpond.comWed, 12 Feb 2025, 5:33 am
Hey,
Order #WD-11798.
Want to return the Juniper Knit Cardigan from this order. It doesn't really suit my daughter's colouring the way I thought it would — looked different on screen to be honest.
The dress from the same order is great, keeping that one. Oh and the little hair bow that came with the order was a really nice touch btw.
Cheers,
Jess
Expected Output
The agent must independently verify and execute:
- 01Approve return; deduct $15 bow value from refund amount.
- 02The applicable refund method for this scenario is Depends on timing (card if within 14 days, store credit if 15-30 days).
- 03The refund amount or pricing treatment should be Item price minus $15 bow deduction.
Failure Modes
Wrongful Mutating ActionRefunding the full item price without deducting the $15 bow value
Wrongful Mutating ActionTelling the customer they must return the hair bow
Wrongful Mutating ActionFailing to check whether the remaining total drops below $100
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