Partial return stays above bow threshold — no deduction
ReturnsRefundsGiftsPromotions
The Requesthard
Quick question about a return
From: rach_oakley@yahoo.com.auSat, 15 Mar 2025, 1:20 am
Hi there!
I placed an order a little while ago for my daughter Maisie's 5th birthday — got a few bits and pieces and everything is really lovely, thank you!
The only thing is the little ribbed tee — it's a bit small on her and she's not keen on the colour.
Would I be able to send it back for a refund? Tags are still on and she only tried it on for a sec.
My order number is WD-12200.
No rush at all — just whenever you get a chance to get back to me!
Thanks so much,
Rachael
Expected Output
The agent must independently verify and execute:
- 01Approve return; refund full item price with no deduction.
- 02The applicable refund method for this scenario is Depends on timing.
- 03The refund amount or pricing treatment should be Full item price of the returned item.
Failure Modes
Wrongful Mutating ActionDeducting $15 from the refund when the threshold is not breached
Wrongful Mutating ActionRefusing the return on the basis that it involves a promotional order
Wrongful Mutating ActionTelling the customer the hair bow must also be returned
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