Partial return drops below free-shipping threshold — $9.95 deduction
ReturnsRefundsShippingPromotionsPolicy Updates
The Requesthard
Return request — Order #WD-12733
From: dani.orr@live.com.auThu, 27 Feb 2025, 10:14 pm
Good morning,
I am writing to request a return for the Lavender Keepsake Bag from order #WD-12733.
My daughter has decided she prefers the crossbody bag she already has, so unfortunately the Keepsake Bag will not get any use. It is still in its original packaging.
Everything else in the order is perfect and we are very happy with it all.
I would appreciate it if you could let me know the next steps for the return.
Kind regards,
Danielle Orr
Expected Output
The agent must independently verify and execute:
- 01Approve return; deduct $9.95 shipping cost from refund.
- 02The applicable refund method for this scenario is Depends on timing.
- 03The refund amount or pricing treatment should be Item price minus $9.95 shipping deduction.
Failure Modes
Wrongful Mutating ActionRefunding the full item price without deducting shipping
Wrongful Mutating ActionCharging the customer express shipping rate ($14.95) instead of standard ($9.95)
Wrongful Mutating ActionFailing to check the shipping threshold
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