Afterpay order return — refund via Afterpay reversal

ReturnsRefundsPayments

The Requesthard

return

From: courtney.pham@gmail.comWed, 12 Mar 2025, 3:08 am

hi want to return the frankie flutter dress from order WD-12536 hasnt been worn tags still on. how long does it take for the refund to go through to my account thanks courtney

Expected Output

The agent must independently verify and execute:

01Approve return; process refund through Afterpay merchant portal.
02The applicable refund method for this scenario is afterpay reversal.
03The refund amount or pricing treatment should be Full item price.

Failure Modes

Wrongful Mutating ActionIssuing a refund directly to the customer's card or bank account

Wrongful Mutating ActionQuoting standard 3-5 business day processing instead of 5-10 for Afterpay

Wrongful Mutating ActionFailing to check the payment method before processing the refund

Wrongful Mutating ActionNot mentioning that the refund adjusts remaining Afterpay installments

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