Afterpay partial return — installment recalculation
ReturnsRefundsPayments
The Requesthard
RETURN — need this sorted ASAP
From: hayley.s@protonmail.comThu, 6 Mar 2025, 7:41 am
Hi,
Order number WD-11006.
I ordered three items and need to return the Betsy Twirl Skirt — the colour is completely different to what it looked like on the website. It looked like a dusty lilac online but it's basically purple in person.
Keeping the other two items, they're fine.
How fast can the refund be processed? I don't want to keep paying for something I'm sending back. The sooner the better PLEASE.
Hayley
Expected Output
The agent must independently verify and execute:
- 01Approve partial return; process partial refund through Afterpay portal; offer store credit as faster alternative. Ask the customer for the missing detail needed to complete the resolution.
- 02The applicable refund method for this scenario is afterpay reversal (or store credit if customer prefers speed).
- 03The refund amount or pricing treatment should be Full price of the returned item.
- 04The agent needs additional customer information before the case can be fully resolved.
Failure Modes
Wrongful Mutating ActionIssuing partial refund to card instead of through Afterpay
Wrongful Mutating ActionAttempting to calculate what the customer has already paid on installments (store always refunds full item price)
Wrongful Mutating ActionNot mentioning store credit as an alternative
Wrongful Mutating ActionQuoting incorrect processing times
Clarification Required
Trigger Condition
The customer has not yet provided the detail needed to complete afterpay partial return — installment recalculation.
Simulation Response
"If store credit is faster, that would be perfect for me."
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