Shoe return denied — original box missing
ReturnsRefundsExchangesProduct Categories
The Requesthard
Party shoes - wrong size
From: laurendeluca3@gmail.comMon, 17 Nov 2025, 10:53 pm
Hey team — bought the Poppy Party Mary Janes for my daughter's end-of-year concert a couple of weeks back and they're way too tight — like she can barely get her foot in. Need the next size up honestly.
I chucked out the box they came in because at the time I figured we were keeping them — didn't think they'd be too small since I went by the size guide.
Can I send them back for a refund? Happy to order the right size separately.
Lauren
Expected Output
The agent must independently verify and execute:
- 01Deny refund due to missing shoe box; offer exchange for different size instead. Ask the customer for the missing detail needed to complete the resolution.
- 02The applicable refund method for this scenario is N/A — exchange offered.
- 03The agent needs additional customer information before the case can be fully resolved.
Failure Modes
Wrongful Mutating ActionApproving a full refund without the shoe box
Wrongful Mutating ActionDenying everything — failing to offer the exchange alternative
Unexecuted PromiseNot asking about the condition of the shoe box
Clarification Required
Trigger Condition
The customer has not yet provided the detail needed to complete shoe return denied — original box missing.
Simulation Response
"The next size or closest alternative would be ideal if it is available."
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