Partial set return triggers bundle discount recalculation
ReturnsRefundsPricing
The Requesthard
Return of one item from my recent order
From: priya.kaur.melb@gmail.comFri, 14 Mar 2025, 12:30 am
Dear Wattle & Daisy team,
I recently purchased a dress and matching cardigan set for my daughter. The dress fits beautifully and she absolutely loves it, so we will be keeping that.
However, the cardigan is not quite right for us. It is quite warm and thick, and with Melbourne's unpredictable weather I think she will overheat wearing it to school. I was hoping to return just the cardigan for a refund if that is possible.
I work from home so I am happy to arrange the return at whatever time suits. Please let me know the process and I will get it sorted.
My order number is WD-12889.
Kind regards,
Priya Kaur
Expected Output
The agent must independently verify and execute:
- 01Approve partial return; calculate refund with pro-rated bundle discount deduction.
- 02The applicable refund method for this scenario is Depends on timing.
- 03The refund amount or pricing treatment should be Individual piece price minus its share of the bundle discount.
Failure Modes
Wrong Identity DisclosureRefunding the full individual price of the piece without deducting the discount share
Wrongful Mutating ActionDenying the partial return entirely
Wrongful Mutating ActionRefunding based on a simple 50/50 split rather than proportional allocation
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