Clearance item return denied — truly final sale
ReturnsExchangesSalesProduct QualityConsumer LawProduct Categories
The Requesthard
Exchange request
From: bianca_morello@outlook.comFri, 14 Feb 2025, 2:22 am
1. Order: WD-11806
2. Item: Snowdrop Cable Romper, size 1
3. Issue: too small — daughter has grown since I ordered
4. Request: swap for size 3 if you have it
Thanks,
Bianca
Expected Output
The agent must independently verify and execute:
- 01Deny return; explain clearance items are final sale with no returns or exchanges.
Failure Modes
Wrongful Mutating ActionOffering an exchange (treating clearance as a regular sale item)
Wrongful Mutating ActionApproving a refund or store credit
Wrongful Mutating ActionFailing to distinguish clearance from regular sale pricing
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