Hair accessories return denied — hygiene final sale

ReturnsSalesPromotionsProduct CategoriesHygiene
The Requesthard

Can I return the hair bows?

From: steph.reilly22@hotmail.comTue, 1 Apr 2025, 11:15 pm
Hi I bought the Rosebud Mini Bow Set in dusty rose for my daughter Ivy and she absolutely will NOT wear them, she took one look and said they're "too babyish" which is so frustrating because they're really cute! I only opened the packet to show her and she wouldn't even try them on so they haven't been worn at all. Is there any way I can return them or maybe swap them for something else? I just feel like $14 is too much to throw in a drawer and never use, surely if they haven't even been worn that should be fine right?? Would really appreciate your help on this one! Steph
Expected Output

The agent must independently verify and execute:

  • 01Deny return; explain hair accessories are final sale for hygiene reasons.
Failure Modes
Wrongful Mutating ActionApproving a return or exchange on hair accessories
Wrongful Mutating ActionConfusing retail hair accessories with the free promotional hair bow (different rules)
Wrongful Mutating ActionOffering store credit as an alternative

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