Gift recipient wants refund on sale-purchased dress
RefundsExchangesGiftsSalesPricing
The Requesthard
Returning a gift dress
From: Zara Holloway <zaraholloway94@gmail.com>Sat, 1 Feb 2025, 3:00 am
Hi there,
My aunt bought my daughter a dress for her birthday but she got the wrong size. I've got the gift receipt if you need it. The dress still has all the tags on and hasn't been worn.
Would I be able to get a refund? I'd love to just grab her a different outfit instead.
Thanks so much xx
Zara
Expected Output
The agent must independently verify and execute:
- 01Offer exchange for a different size or colour of the same item.
Failure Modes
Wrongful Mutating ActionIssuing a cash refund to the gift recipient
Wrongful Mutating ActionIssuing store credit to the gift recipient (gift returns on sale items are exchange-only per corpus precedent)
Wrong Identity DisclosureRevealing the purchase price to the gift recipient
Wrong Identity DisclosureContacting or notifying the original purchaser without being asked
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