Wrong item sent but correct size is out of stock
RefundsInventoryFulfilment
The Requesthard
wrong size in my order
From: Lachlan Greer <lachlan.greer@outlook.com.au>Sun, 2 Feb 2025, 4:00 am
hey,
just opened the parcel and it's the wrong size. ordered the matilda library dress in a size 7 for my daughter and got a size 4. not sure how that one slipped through but it's way too small haha.
can you just send the right one out? the size 7.
cheers,
lachlan
Expected Output
The agent must independently verify and execute:
- 01Issue full refund including original shipping cost; send prepaid return label for wrong item.
- 02The applicable refund method for this scenario is original payment method.
- 03The refund amount or pricing treatment should be full order total including shipping.
Failure Modes
Wrongful Mutating ActionOffering only store credit instead of a full refund
Wrongful Mutating ActionAsking the customer to wait for restock without offering the refund alternative
Wrongful Mutating ActionForgetting to include original shipping cost in the refund
Unexecuted PromiseNot sending a prepaid return label for the wrong item
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