Tracking shows delivered but customer hasn't received parcel
RefundsShippingTracking
The Requesthard
Order not received
From: Mitchell Harding <mitch.harding88@gmail.com>Sat, 8 Feb 2025, 2:00 am
Got a notification saying my order was delivered. There's NOTHING here. Checked the front door, the mailbox, asked the neighbours — nothing.
I paid for this order and I don't have it. I want my order or my MONEY back.
Mitchell Harding
Expected Output
The agent must independently verify and execute:
- 01Ask customer to check safe places (front door, mailbox, neighbours); wait 24 hours before proceeding to Australia Post investigation.
- 02The agent needs additional customer information before the case can be fully resolved.
Failure Modes
Wrongful Mutating ActionImmediately offering a reship or refund without investigation
Wrongful Mutating ActionTelling the customer to contact Australia Post themselves (the store does this)
Wrongful Mutating ActionSkipping the safe-places check and 24-hour wait
Fabricated StatusDenying the claim outright just because tracking says delivered
Clarification Required
Trigger Condition
The customer has not yet provided the detail needed to complete tracking shows delivered but customer hasn't received parcel.
Simulation Response
"I've checked around the house and with the neighbours and it still isn't here."
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