Afterpay partial return triggers both bow deduction and Afterpay refund process
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The Requesthard
returning the jacket from my order
From: Tash Kirkwood <tashkirkwood@gmail.com>Mon, 10 Feb 2025, 4:00 am
heyy
so i want to return the jacket from my last order but keep everything else. i paid w afterpay btw. roughly how long does the refund take?
thx!
tash
Expected Output
The agent must independently verify and execute:
- 01Process partial refund through Afterpay merchant portal; deduct $15 bow value from the refund amount.
- 02The applicable refund method for this scenario is afterpay reversal.
- 03The refund amount or pricing treatment should be Item price minus $15 hair bow deduction.
Failure Modes
Wrongful Mutating ActionRefunding to the customer's credit/debit card instead of through Afterpay
Wrongful Mutating ActionForgetting the $15 bow deduction
Wrongful Mutating ActionProcessing the full item price without the deduction
Wrongful Mutating ActionTelling customer the refund will take 3-5 days (Afterpay takes 5-10 days)
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