Gift recipient tries late return assuming VIP window applies to them
ReturnsGiftsCustomer Loyalty
The Requesthard
returning a gift
From: Sienna Lombardi <sienna.lombardi@outlook.com>Wed, 12 Feb 2025, 11:00 pm
hey, i got a dress as a gift for my daughter about five weeks ago and it's not really her vibe tbh. i still have the gift receipt. would i be able to return it and get something else instead?
thanks
sienna
Expected Output
The agent must independently verify and execute:
- 01Deny the return — the gift recipient's window is the standard 30 days, and day 38 is outside it.
Failure Modes
Wrongful Mutating ActionApplying the purchaser's Silver tier 45-day window to the gift recipient
Wrongful Mutating ActionProcessing the return (it's outside the recipient's 30-day window)
Wrongful Mutating ActionOffering store credit (outside window = no return at all)
Wrong Identity DisclosureRevealing the purchaser's identity or loyalty status to the recipient
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