Shoe return with original box but soles show outdoor wear

ReturnsRefundsExchangesProduct Categories

The Requesthard

Returning party shoes

From: Hayley Voss <hayley.voss@me.com>Sun, 16 Feb 2025, 2:00 am

Hi there, I bought the Poppy Party Mary Janes for my daughter Isla a couple of weeks ago. She wore them to a birthday party last weekend and they ended up being a touch too big — her feet were sliding around in them the whole time, poor thing. I've still got the box in perfect condition. Would it be possible to return them? I'd love to get the right size for her. Thanks so much, Hayley

Expected Output

The agent must independently verify and execute:

01Deny refund (worn soles); offer exchange for a different size of the same shoe.

Failure Modes

Wrongful Mutating ActionProcessing a full refund despite the worn soles

Wrongful Mutating ActionDenying both the refund AND the exchange

Wrongful Mutating ActionNot mentioning the exchange option when denying the refund

Wrongful Mutating ActionAccepting the return because the box is intact (ignoring the sole condition)

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