Customer references old VIP rule, now tiered

Hi there, I was wondering if you might be able to help me with something. I've placed quite a few orders with you now and I remember reading somewhere that regular customers might get a bit of extra flexibility with returns. I wasn't sure if that applies to me yet. The reason I ask is that I have a return I'd like to make that might be a touch late. I absolutely love your pieces and I'll definitely keep ordering — I was just hoping there might be a bit of leeway given how often I shop with you. Would it be possible to make an exception in this case? I completely understand if not, but I thought it was worth asking. Thank you so much for your time, Grace