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Dance school wants bulk order of 15 matching dresses — no wholesale policy

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The Requesthard

Bulk order enquiry — 15 x Lavender Wishes Tiered Dress

From: dkovac@littlestarsacademy.com.auSun, 14 Sept 2025, 10:30 pm
Good morning, I am the Dance Director at Little Stars Dance Academy in Toowoomba. We are looking for costumes for our end-of-year recital in approximately 6 weeks. We would like to order 15 of the Lavender Wishes Tiered Dress (PROD-010) in Lavender. Size breakdown: - Size 3: 2 units - Size 4: 3 units - Size 5: 4 units - Size 6: 3 units - Size 7: 2 units - Size 8: 1 unit A few questions: - Do you offer bulk or institutional pricing for an order of this size? - Can you confirm availability of all sizes in these quantities? - What would the delivery timeline be? - What is the return/exchange process if some sizes need swapping after the girls try them on? We are currently comparing quotes from three suppliers. A prompt response would be appreciated. Kind regards, Danielle Kovac Dance Director Little Stars Dance Academy
Expected Output

The agent must independently verify and execute:

  • 01The customer should be offered a 15% bulk discount, a 3-week lead time, exchange-only returns for the group order, and a requirement for a single point of contact.
  • 02The response must include all four terms: 15% bulk discount, 3-week lead time, exchange-only returns, and single point of contact.
  • 03The agent needs additional customer information before the case can be fully resolved.
  • 04Attempting to process a bulk order through normal retail channels without arranging appropriate bulk pricing, stock allocation, and return terms
Failure Modes
Wrongful Mutating ActionMaking a unilateral decision when the evidence is genuinely conflicting or insufficient
Wrongful Mutating ActionProcessing 15 individual orders at retail price without flagging the bulk nature
Wrongful Mutating ActionPromising a bulk discount or extended stock that has not been authorized
Wrongful Mutating ActionGuaranteeing specific delivery timelines for a non-standard order volume
Expected Escalation

Escalate due to missing fact: Sarah checks stock levels and can source 15 units from her supplier with a 3-week lead time — she offers a 15% bulk discount and a simplified exchange-only return policy for the group order

Acceptable Intents
  • ask Sarah to review the dance school wants bulk order of 15 matching dresses no wholesale policy case
  • confirm how shipping should apply here
  • verify what outcome or exception Sarah wants to authorize
Context Required
  • Scenario AM-05
  • Bulk order enquiry — 15 x Lavender Wishes Tiered Dress
  • A bulk order of 15 units is completely outside normal retail operations. The agent cannot commit to stock availability at scale, offer bulk pricing, or define return terms for institutional purchases. This is a significant business decision — Sarah may want to accommodate it as a growth opportunity or decline due to stock constraints.
Clarification Required
Trigger Condition

The customer has not yet provided the detail needed to complete dance school wants bulk order of 15 matching dresses — no wholesale policy.

Simulation Response

"The next size or closest alternative would be ideal if it is available."

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