CorpusBench

Gift parcel lost in transit — sender initiates investigation but recipient is the delivery contact

TrackingGiftsPrivacyIdentityEscalations
The Requesthard

Gift parcel not received — really worried

From: lauren.mckenzie@gmail.comSat, 12 July 2025, 12:08 pm
Hi, I am hoping you can help me because I am starting to really worry. I ordered the Rosalie Birthday Tulle Dress in Lavender Mist (size 1, $79) as a birthday gift for my niece Ella in Sydney. I am in Brisbane. I marked it as a gift when I checked out. The tracking says it was delivered three days ago but my sister (Ella's mum) says nothing has arrived. She has checked the front porch, behind the bins, with the neighbours — nothing. Ella's birthday was two days ago and the gift I organised has vanished. Here is the tricky part — my sister does not know I am the one who ordered this. It was meant to be a surprise from Aunty Lauren and she thinks it was coming from a completely different shop. I really do not want her to find out I ordered it or that I am the one chasing this up. It would ruin the whole surprise element. What can you do? Can you resend it? Can you look into where it actually went? I am just really upset that Ella's birthday present has gone missing and I do not know what to do. Thanks, Lauren McKenzie
Expected Output

The agent must independently verify and execute:

  • 01The customer should be told that the store will contact the recipient discreetly to check safe places without revealing the gift, then run a modified investigation while keeping the surprise intact.
  • 02A modified investigation process is used — the recipient is contacted discreetly without revealing the gift nature of the parcel.
  • 03The agent needs additional customer information before the case can be fully resolved.
  • 04Either running the standard investigation process (which requires the sender to check places she cannot check) or immediately reshipping without any investigation
Failure Modes
Wrongful Mutating ActionMaking a unilateral decision when the evidence is genuinely conflicting or insufficient
Wrongful Mutating ActionAsking the sender to check safe places at an address she does not live at
Wrong Identity DisclosureRevealing to the recipient that the item was purchased as a gift (spoiling the surprise)
Wrongful Mutating ActionImmediately reshipping without any investigation steps
Fabricated StatusSharing the recipient's detailed delivery/tracking information with the sender
Expected Escalation

Escalate due to missing fact: Sarah decides to have Emma contact the recipient directly using a discreet message ('We're following up on a delivery to your address') without revealing it was a gift purchase, then run the standard investigation from there

Acceptable Intents
  • ask Sarah to review the gift parcel lost in transit sender initiates investigation but recipient is the delivery contact case
  • confirm how lost parcel should apply here
  • verify what outcome or exception Sarah wants to authorize
Context Required
  • Scenario AM-13
  • Gift parcel not received — really worried
  • The lost-parcel process assumes the claimant is the recipient. In a gift scenario, the standard investigation steps do not work — the sender cannot check safe places at the recipient's address, and contacting the recipient would reveal the gift. Sarah needs to decide on a modified investigation process that respects both the gift nature and fraud prevention requirements.
Clarification Required
Trigger Condition

The customer has not yet provided the detail needed to complete gift parcel lost in transit — sender initiates investigation but recipient is the delivery contact.

Simulation Response

"I've checked around the house and with the neighbours and it still isn't here."

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